Customer Service (Call Center)

Contenido de trabajo

Customer Service (Call Center), Miaoli, Taiwan, Hybrid

What is the job about?

Dealing with on-site and workshop (pump) repair requests from customers.

Preparing simple quotation with follow up. Applying good professional knowledge, builds trust with customers, employees, and contractors. Handling correspondence and other administrative matters including service contracts

Your Main Responsibilities

• Responsible for identifying / assessing an incoming request from a customer for serviceand prepare quotations
• Creation of quotation for the site jobs.
• Creation of service work orders.
• Assign service technician and service partners.
• Monitoring the service job progression till completion.
• Follow-up of invoice issues for chargeable case.
• Coordinate training courses, events, etc.
• Assist in implementing departmental & organizational plans, policies, and projects
• Coordinate logistics of issuance/returns of materials for/from customers
• Provides as much administrative support as possible to colleagues regarding service issues.
• Reports matters related to Safety, Health, and Environment. Contributes to achieving HSE goals
  

Your Background

We imagine you have

• Completed technical training and work experience in a technical environment.
• Local language and English in speech and writing.
• Experience with pump technology is beneficial
• Good in Microsoft Office.
• Experience in using SAP will be beneficial
• Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.
• Ability to influence others
• At least 2 years of work experience in similar customer service setting.
• Communication in English (TOEIC score 500 or relevant certificate)
  

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .

In Addition, Your Day-to-day Benefits Include

• Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
  

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.