Boutique Operations & Project Manager

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Key Responsibilities:

Upholding of Brand Image through robust Boutique SOP

Boutique SOPs may include General & VM Housekeeping, Boutique Maintenance, Staff Grooming, Asset Protection, Occupational Health & Safety, and others as necessary to achieve business objectives.

• Ensures that Boutique SOPs are rigorously followed and implemented, emphasizing where relevant to the teams the importance of compliance to internal standards & external regulations in upholding the Brand Image.
• Works with stakeholders in formulating and updating Boutique (and Market) SOPs that are pragmatic and applicable for day-to-day operations.
• Regularly plans and implement briefings to the boutique staff on Boutique Operations topics
  

Effective Leadership and Management of Boutique Operations

• Leads Stock Team, CASS, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, after-sales service and all other policies are followed.
• (where applicable) Manages Team Roster, Vendor relationship, Boutique Procurement matters
• Ensures the team accurately completes daily sales and appropriate paperwork.
• Attends to all day-to-day operational issues promptly and astutely.
• When SOP with regards to Operations or Processes are unclear, works with relevant stakeholders and supports Team in understanding a situation and making a decision with both the Client and the Brand in mind.
  

Operations Optimization and Improvements

• Builds the culture of operations excellence, optimization, and improvement in the boutique.
• Devotes time with relevant stakeholders on emerging and “tomorrow” topics like (but not limited to) Omnichannel processes, Occupational Health and Safety, Risk Management and Sustainability.
• Constantly looks out for the operational best practices from outside the boutique and applies them based on boutique specifications.
• Systematically improves operational efficiency in the boutique, including product flow, inventory management, process re-design, etc.
  

Project Management and Implementation at the BTQ level

• Leads boutique level projects to elevate operational efficiency, client and employee experience
• Works closely with Office Retail Operations Team to implement relevant operations projects and tools at the boutique level
  

Team Management and Development

• Motivates and inspires the Boutique Support Team in setting the highest standard for client and employee experience.
• Supports team members to achieve “them at their best” through regular development and performance conversations.
• Works with L&D stakeholders on team members’ learning and development plans.
  

Work Experience

• At least 5 years of retail operation experience, 3 years in team management.
• Previous working experience in fashion or luxury industry is a plus
  

Leadership Competencies

• Translate Vision into Action Plans
  

Clear and inspiring communicator

Ability to translate high level concepts and ideas to practical actions

Goal and achievement oriented

• Develop The Business
  

Possesses a strategic mindset

Strong business acumen

Collaborative and able to synergize with others to achieve business outcomes

Achieves business objectives with a deep understanding and engagement to the brand

• Grow The Team
  

Is inspiring and motivating… provides direction and empowerment

Astute identifier of talent needs (in order to achieve business objectives)

Skilled in leading diverse team members

Competent coach and mentor: ability to create developmental opportunities for team, and to provide constructive feedback

Core Competencies

• Build Lasting Relationships
  

Good at building rapport and cultivating long-lasting relationship with colleagues and external stakeholders

Puts people at ease and inspires confidence and trust

• Pursue Professionalism
  

Demonstrates good knowledge of subject matter (in Retail Operations and related emerging topics e.g., Data Privacy, Occupational Health & Safety, Risk Management and Sustainability)

Able to make sound judgement and decisions in area of expertise

Exhibits high standards of professionalism in terms of self (visual & non-visual presentation)

• Engage & Partner with People
  

Communicates and interacts authentically, confidently and convincingly

Proficient in storytelling

Collaborative and Participative

Trustworthy

Negotiates with “win-win” in mind

• Adapt with the Times
  

Innovating - Not afraid to challenge the status quo

Performing - Remain positive and calm in the face of difficulty

Open to change & learning, and resist the temptation to become defensive in the face of adversity

At ease with embracing and keeping up with Technology in a professional capacity

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.