Associate Customer Success Manager

Contenido de trabajo

Our Customer Success Organization is passionate about driving relationships with our customers to achieve maximum value from their solutions. The Associate Customer Success Manager (ACSM) serves in a critical role for the Savvas customer. The ACSM acts as the organizational support resource across the post-purchase customer implementation journey. Through their partnering with Sales, Marketing, Operations, and the Savvas Services and Support teams the ACSM ensures we deliver a positive customer experience throughout the implementation. The primary objective of an effective ACSM is to ensure the customer remains focused on product implementation by removing obstacles and distractions and increasing engagement with digital product, print product, professional learning, etc. The ACSM will primarily support Savvas’s Launch & Monitor customers.

Primary Responsibilities

• Execute engagement strategy with customers to deepen usage and implementation fidelity through the use of pre-built resources and tools.
• Utilize data and innovative tools for monitoring customer activities, communicating effectively, and drive expected outcomes.
• Act as a strong customer advocate across all areas of the business — product, engineering, marketing, sales, and services.
• Develop and maintain strong working relationships with Technical Support, Customer Service, Product Managers, and Services personnel.
• Monitor customer account activity to ensure assigned accounts have positive customer experiences and achieve desired outcomes with Savvas products and services.
  

Education and Experience

• Bachelor’s degree preferred.
• 3+ years of educational experience; Sales, technical support, customer service experience, military service, school district experience, or related educational experience.
  

Knowledge and Skills

The Candidate Will Possess

• Excellent written and verbal communication and interpersonal skills.
• An ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions.
• The ability to communicate and interact with employees and customers, including the ability to give clear precise instructions that are readily understandable by non-technical users
• A high level of organization, be self-directed, and process-orientated with the ability to monitor the status of multiple projects simultaneously.
• An attitude of adaptability in an evolving climate.
• Proficient Microsoft Office or Google Suite, PC/Mac, and Internet experience.
• Aptitude for collaborating with colleagues via face to face, conference calls, and online meetings.
  

The ideal candidate will be located in the West region.

Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content.

Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today’s classrooms into active learning environments. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design our learning solutions to be more accessible and relevant to each student.

Our comprehensive solutions for core curriculum, and supplemental and intervention programs - supported by an array of professional development services - allow teachers to use data to inform

classroom practices and tailor instructions to an individual’s abilities and learning styles.

Savvas Learning Company is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Savvas is a drug free workplace.

Savvas Learning Company provides access to a benefits experience created to offer our employees choice, flexibility, and the opportunity to save money for the future. Benefits include medical, dental, vision, tax-advantaged accounts, pharmacy, life insurance, disability insurance, matching 401(k), and paid time off. Our benefits are part of a total package that is carefully designed to support the total well-being of our employees.

Please visit www.savvas.com for more information about us, or visit us at LinkedIn , Twitter , Facebook , or YouTube .

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