Assistant Digital applications Manager

Contenido de trabajo

JOB MISSION:The Assistant Digital applications Manager is responsible to ensure successful delivery of LINE and other eService like online appointment booking, online repair tracking and other customer facing applications. This is a digital CRM position, and this individual should have a holistic understanding of digital CRM ecosystem interdependencies to manage project risks and stakeholders’ expectations.The individual will be responsible for business requirement taking for which he/ she will work closely with Chanel 3 divisions business stakeholders. He/she will be work under IT Manager-Client solution and digital who manage Client solutions domain including CRM, omni-channel retail innovation and customer services in order to support Chanel Taiwan’s omni-channel seamless customer strategy.KEY RESPONSIBILITIES:

• Facilitate and conduct meetings/workshops with key stakeholders to uncover and gather business & end user requirements
• Analyze requirements, create business requirements documentation (BRD) and simple user stories in English, finalize and obtain formal sign-off from approvers
• Influence stakeholders and work closely with them to determine acceptable solutions
• Contribute to the development of functional and design specifications together with other relevant teams (e.g. business, design, etc)
• Ensure scope is controlled, expectations and business objectives are met by new digital/technology solutions
• Develop business cases
• Coordinate and develop validation and acceptance criteria, as well as coordinate/perform user acceptance testing efforts, to ensure acceptance of the eventual solution
• Consult business teams on appropriate change management activities to achieve organizational readiness for the implementation of changes
• Drive smooth deployment, adoption, and operations of the digital/technology solution
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Support post-launch and ongoing enhancement cycle processes
• Work with Development team to understand and troubleshoot technical issues when needed
• Undertake root cause analysis for problems, in order to implement preventive and corrective measures to meet business and performance needs
  

ROLE SPECIFICATIONS:Academic / Professional Qualifications

• BA or BS
• Project Management Professional (PMP) a plus, but not necessary
• Undergraduate Degrees in CRM, digital, Project management or related field
  

Work Experience

• At least 7+ years of CRM and LINE experience, ideally including retail/luxury industry projects
• Experience facilitating and conducting discovery workshops with multi-functional stakeholders in both Chinese and English
• Experience writing high-quality, clear and concise, detailed business requirement documentation in English
• Practical knowledge of project methodologies (Waterfall, Agile)
• Knowledge of user stories, functional requirements, and human-centered design a plus
  

Required Competencies

• Business analysis certification preferred
• Able to work under pressure to meet deadlines and approach work methodically with attention to detail
• Strong problem-solving, decision-making, relationship building and influencing skills
• Proven ability to manage multiple activities and build/develop working relationships
• Resilient and motivated in the face of challenges and uncertainty
• Optimistic and proactive, and master new tasks quickly