Applications Manager

Contenido de trabajo

Duties & Responsibilities

Responsible for oversight, guidance, and leadership of the Sustaining/Customer Support engineering teams on prioritization, response, status, and closure

• Maintain detailed understanding, status, and action plan for customer objectives and concerns owned by the team
• Liaison between Software Development and the customer or field teams
• Plan, identify, and coordinate resources required to resolve critical customer escalations
• Promote quality standards and procedures that improve the overall customer experience
• Provide constant communication with external customers, in order to review and establish priorities
  

Basic Qualifications, Experience, Skills & Education Required

• Minimum 8 years with software QA or application development and managing an engineering team
• Experience in Project and/or Product Management with a successful track record
• Bachelor of Science in Engineering from an accredited university required
• Language Skills – Demonstrable ability to read, communication, analyze and interpret technical documents in English
• Strong commitment to quality of work and intensive work.
  

Desired Skills

• Demonstrated abilities in personnel management and leadership
• Effectively communicate/present information to management
• Define problems, collect data, establish facts and draw valid conclusions to solve practical problems
• Established professional experience in the supervision and motivation of technical staff
• Extensive experience in the ATE semiconductor industry
• Thorough knowledge of risk management, and failure modes and effect analysis
• Effective influencing and interpersonal skills