Taiwan Country IT head & Business Partner

Jobinhalt

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role

Reporting to the Head of IT, AIG HK, you will be responsible for AIG Taiwan IT strategy and has overall ownership for IT delivery, support and operational services to meet AIG Taiwan business needs.

What you need to know:

IT Strategy & Planning

• Develop & maintain IT strategy, ensure business alignment
  

• Build strong relationships with business and service stakeholders; represents Technology in business discussions and ensures technology capabilities required by business are available & fit-for-purpose
  

• Work with business to drives technology investment planning and come up with ideas to maximize returns on technology investment for the organization
• Own budget setting, forecasting and IT P&L actuals for AIG Taiwan
• In collaboration with APAC IT leadership, AIG Taiwan leadership team, define target technology architecture and set technology direction for AIG Taiwan.
• Ensure successful implementation of AIG200 – App Rat program deliverable (IIB) for Taiwan
  
  

IT support & Service Delivery

• Own technology service & support offered to AIG Taiwan business
• Work with AIG Taiwan leadership team and respective AIG HK/APAC/global IT teams to ensure the delivery of technology services & systems that meet the business objectives and AIG IT strategy
• Ensure adequate & competent IT resources (internal and external) to support the business demand
• Accountable for the adoption of AIG global governance processes and adherence to AIG enterprise standards & policies
  
  

IT Team & Talent Management

• Work with respective HK/APAC/Global IT functional leaders to define AIG Taiwan IT organization’s structure, roles, and responsibilities
• Provide on-the-ground leadership to local IT teams and manage local service partners/vendors
• Create culture of performance and value in local technology teams
• Mentor, coach and develop local IT talents; Drive D&I agenda for local IT function
• Collaborate and build strong working relationships with APAC Technology and Global Technology peers to ensure consistency of information, methodologies and reports; share best practices and systems knowledge
  
  

IT Risks & Compliance Management

• Accountable for IT risks management and compliance to Taiwan regulatory requirements, AIG enterprise policies & standards
• Work with APAC/Global TRC (Technology Risk and Control) functions to coordinate, analyze and report various operational metrics, progress, and compliance under governance from business and IT functional leadership
• Accountable IT executive to AIG Taiwan board for all IT matters
• Accountable IT exec to the local regulators across all IT matters pertaining to AIG Taiwan
• Accountable IT exec for TRC (Technology Risk & Control), IA (Internal Audit) and External Audit actions plans related to IT for AIG Taiwan
  
  

What we’re looking for:

Prerequisite Experience, Skills and Expertise

• Minimum 8 - 12 years of experiences in IT leadership position and min. 5 years working in Insurance Industry
• Proven track record in leading large-scale IT transformation in financial service industry, preferably Insurance companies
• Strong technical leadership in application development & maintenance, production support services infrastructure management
• Exceptional organizational skills to lead teams to navigate through ambiguity and change
• Excellent communication, stakeholder management and influencing skills and ability to engage a broad range of senior level stakeholders
• Proven experience in managing geographically distributed teams in the areas of IT delivery, support and operations.
• Proven experience in leading and operating within matrix organizational structure
• Ability to attract, development and retain talents
  
  

Additional Recommended Skills and Qualifications:

• Industry-recognized IT Service Management certifications (e.g. ITIL, etc.)
• Industry-recognized Program / Project Delivery certifications (e.g. PMP, PRINCE 2, etc.)
• Exposure to Enterprise or Solution architecture roles / planning activities within General Insurance
• Experience with AGILE and DevOps continuous delivery and support methodologies.
• Experience with Digital platform development and application of related technologies to the entire Insurance value chain.
  
  

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
IT - Information TechnologyEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Asia Pacific Insurance Pte. Ltd., Taiwan Branch