Service Engineer

Jobinhalt

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Service Engineer, you will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers for Process Automation Business Area in Kaohsiung, Mailiao, Taichung, Taipei City, Taiwan.

Reporting to the Project Management Office Manager, you will execute technical support and act as specialist in own area of expertise.

Your responsibilities

• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services, extensions, upgrades and retrofits; end of life services, replacements, etc.)
• Investigating customer needs through professional consulting. Providing technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions
• Managing customer relationships and maintains regular contacts with key customers. Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth
• Ensuring accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction
• Coordinating and performing specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Preparing all required technical documents and reports for project contracts to be signed by the customer representative
• Participating in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management
• Planning activities, coordinating the work of internal and external technicians and assigns them specific tasks related to Service needs
  

Your background

• 3 to 5 years professional experience in DCS, PLC, SCADA, RTU, Power Generation Field is preferred
• Recorded knowledge of service portfolio
• Strong customer focus and leadership capabilities
• A degree or diploma in an engineering field
• Must be result-oriented
• Thinking and acting systemically
• Good communication skills
  
  

Benefits

• Life insurance
• Disability insurance
• Medical insurance
• Sick pay
• Flexible work practices
  

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
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