技術支援產品工程師(投資/財金/軟體領域) Product Support Engineer in Finance Software Industry

Jobinhalt

OPEN ACCESS BPO Taipei Branch is Currently Hiring a Product Support Engineer

邏輯強、學習意願高、語言能力好的你正在尋找挑戰高薪的機會嗎？

若你擁有財經 或 軟體(IT)背景，期待有挑戰性的工作，歡迎於LinkedIn 或 104上留下您寶貴的履歷：https://vip.104.com.tw/job/jobmaster?jobno=12644955

Location: ON SITE at Open Access BPO Taipei Office - Xinyi Dist., Taipei, Taiwan

Job Type: Full-Time Position

Pay Range: NTD$55,000 up to $80,000 per month.

Full Job Description:

• Provide high-level and in-depth technical support by answering phone, e-mail and web inquiries for end-users.
• Work collaboratively with Clients, team members, implementation consultants, and resources across Advent global office locations to achieve desired results.
• Own and address Client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow up and escalate when necessary.
• Maintain and create detailed documentation by logging support cases, e-mail, and knowledge base articles for Client and internal use.

Your Skills and Experience:

• Strong background in accounting or have previously worked for any finance-related accounts.
• Basic knowledge of US GAAP, IFRS, or PRC GAAP.
• Excellent written and oral English communication skills with strong attention to detail.
• Proven aptitude to learn knowledge and information promptly.
• Solid troubleshooting and analysis/resolution skills.
• Knowledge of fundamental financial instruments (equities and fixed incomes.)
• Ability to understand and convey client business requirements to escalation with development teams.
• Works well under pressure. Can be resourceful, even with limited tools & resources.