Operations Coordinator (HR related)

Jobinhalt

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.Role PurposeTo provide key coordination and logistical support to ensure the smooth running of the teaching operations, including services delivery execution for B2C (business-to-consumer), B2B (business-to-business), B2G (business to government) and B2I (business-to-individual) sectors.The Operations Coordinator is involved in forecasting potential workforce gaps and partnering with recruitment teams to improve quality and timeliness of hires for teachers, young learner assistants and operations staff.The role is a critical one as the postholder will partner with recruitment and on-boarding teams to implement a recruitment plan and help facilitate pre-screen background checks. They will be responsible for a range of operational activities relating to back-office systems, resources, recruitment, inventory, event management, facilities, safeguarding, and health & safety compliance at the teaching centres as well as at offsite classes.Main Accountabilities But Not Limited To The FollowingPeople resourcing

• Responsible for the recruitment of teachers and young learner assistants to support the operational needs of teaching centres.
• Partner effectively with regional and global recruitment teams to implement the recruitment and resourcing plan for teachers, young learner assistants and operations staff.
• In charge of procuring work permits and completing visa applications.
• Monitoring teaching staff credentials to ensure that they possess the relevant qualifications and experience for the life stages they teach.
• Ensure effective processes are in place to partner with the in-house or outsourced payroll provider to collect, check and seek approval for monthly pay claims and other adjustments (including changes to pay scales points).
• Assisting with teaching schedule timetables on a daily basis to arrange cover for classes when sickness occurs and ensure effective teacher utilisation.

Service and product delivery support

• Working with the teaching centre (TC) operations team to provide logistical support within the teaching centres and support day to day delivery of internal and external activities.
• Maintaining accurate records (for example, customer and financial) that are compliant with corporate requirements.

Risk and compliance

• Understanding and adhering to risk management procedures relevant to teaching delivery (e.g., safeguarding, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlighting to senior managers any instances of non-compliance.
• Coordinating with internal and external audits.
• Ensure the centres engage actively with corporate reporting requirements (e.g., conflict of interest, mandatory vaccination records, mandatory training, environmental framework)
• Ensure that guidelines on industrial relations, local labour law and other relevant corporate people policies (e.g., working hours, leave, staff wellbeing, industrial relations) are considered in operational policies and decision making.
• Relationships with external licensing authorities are effectively managed including complying with reporting requirements.
• Staff data in corporate systems and off system spreadsheets is managed according to corporate policy and local legislation.
• Access to business systems controlled by teaching is limited to eligible staff.
• Ensure that all staff responsible for, or with substantial access to, under 18s have been recruited in line with safer recruitment, best practice, and the British Council’s safeguarding policy.

Managing self and others

• Planning and prioritising own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.

Requirements

• Good written and oral communication skills in English and Chinese.
• University degree in a relevant subject or discipline.

Minimum/essentialRole specific knowledge and experience:

• 3+ years of experience in a HR related roles

Desirable

• Familiarity with local labor law, work permit and visa application

Role Specific Skills

• Operational Management
• Process Improvement
• Communication Skills

Further Information

Pay Band – 4/H (starts from TWD 37,230 per month)

Contract Type – Indefinite

Location – Taipei, Taiwan

Other Requirements– As we cannot sponsor work passes, applicants must already have the right to live and work in Taiwan.

Closing Date – 29 December 2022 - 23:59 Taiwan Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.