Head of Business & Commercial Excellence - Taiwan, Hong Kong & Macau

Jobinhalt

Summary / Purpose Of The Position

To be accountable for Business & Commercial Excellence initiatives alongside local digital/omnichannel strategy & execution in Taiwan, Hong Kong & Macau. Through proactive leadership, ownership & cross functional collaboration, support all customer engaging teams in delivering on their business objectives & integrating global & regional initiatives, to best support Taiwan, Hong Kong & Macau.

Main Responsibilities / Job Expectations

• Leadership
• As a key member of the Leadership Team, support the identification and prioritization of transformation of SBE programs that challenge and reshape the organization to deliver on its evolving objectives.
• Work to educate and challenge key functions to optimize competitiveness and customer engagement
• Act as a subject matter expert for delivering strategies and solutions that will ensure a progressive and successful organization.
• Provide leadership to the Business & Commercial Excellence team, supporting, coaching, and enabling them for personal and professional growth and success.
• Alongside the General Manger & Finance Head be accountable for the overall annual planning process, with specific responsibility for coordinating the operational CBOP planning cycle.
• Business Excellence
• Through effective collaboration across the business, lead, guide & assist all functions to raise the standards of their business and commercial excellence activities, including metrics, analysis, and subsequent action delivery.
• Work with L&D Administrator to build robust & compliant processes, systems & documentation that support the delivery of key programs aligned with other functions.
• Ensure the highest standards of Business Intelligence, sales, and market analysis, reporting and communication.
• Work with the Commercial and Medical teams to analyze & guide the customer experience journey, ensuring proper segmentation and targeting, reporting, and tracking of KPI’s.
• Ensure the maximum value is obtained from the CRM system and identify needed resources to improve its effectiveness
• Digital & Omnichannel
• Be a key agent of change for raising the standards of digital & omnichannel strategy and execution in the cluster leading to increased customer engagement.
• Drive the establishment & ongoing evolution of digital capabilities and infrastructure in the cluster, identifying and establishing the processes, systems, documentation, and resources needed.
• Grow our digital connectedness both internally and across external platforms. Build a strong digital presence and identity for the cluster.
• Lead & co-ordinate with global & regional resources, to deliver a local AI strategy & support the subsequent program delivery.
  
  

Knowledge, Abilities & Experience

• Education / Certifications:
• Scientific or Business Degree
• Ideally – Business qualification e.g., MBA or certificate
• Experience:
• Proven experience in leading teams
• Commercial pharma experience as a business unit director, sales & marketing leader or equivalent in addition to business & customer excellence experience.
• Strong knowledge of and deployment experience in Commercial Excellence area (SFE, CRM, IQVIA)
• Proven skills to collaborate and influence at LT level
• Specialty care (ideally oncology/rare disease) experience
• Languages:
• Mandarin & English required.