Customer Service Assistant

Jobinhalt

公司描述

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, we’re playing our part in a vital industry that keeps global communities doing, moving and growing. We’re driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go ‘above and beyond’ to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.

职位描述

岗位职责：

• 負責多個客戶的溝通管制及考核等活動及確保客戶需求滿足並時時回報狀態給上司及客戶;
• 制定個人人力規劃及工作職掌, 並自行管理達成;
• 須具備良好溝通能力, 能協調客戶及倉庫間的運作;執行確實公司政策;
• 各項倉庫及業務相關管理表單製作與分析，有效強化內稽內控之作業執行;
• 檢視客戶滿意度，並向上報告，如顧客滿意度低需找出問題點並提出解決方案;
• WMS/TMS/客服系統/客戶系統操作;
  

职位要求

岗位要求：

• 大專以上學歷, 企業管理貨物流相關科系
• 英文讀寫能基本應對即可
• 能獨立完成報告(PPT)
• 孰練OFFICE(PPT, word, EXCEL 函數的使用)
• 有使用過WMS/TMS 的經驗
• 有物流產業的相關經驗1-2年
  

其他信息

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in (insert country) and be prepared to undertake pre-employment checks including a criminal history check and medical. /51/LP/ZP/58