Assistant Manager, Customer Service

Jobinhalt

Bausch + Lomb Corporation, (NYSE/TSX: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

• Customer management and communication, figure out necessities and analysis requirements from customers and providing solutions
• Assist sales team to handle order management and the related processes
• Manage customer service team, service quality, cultivate and coach members with professional knowledge and expertise
• Assist service staff at front line to handle events and event reporting
• Cross functions communication and coordination, able to well handle customer complaint, manage crisis properly and own strong integrating ability
• Manage customer satisfaction letters and responding to emails from consumers including company website
• Coordinator for local key complaint, PV reporting, and connection to global complaint management system and response to global complaint response.
• Local tel-system owner and key contact to system service provider
• CS team overall KPI Owner and keep maintain the best-in-class service level.
• Responsible for Solta / Pharma order and VC quarterly rebate order entry.
• U pload VC p roduct inventory to Sales Portal platform.
• Responsible for batch order transfer to AS400 system.
• Internal Control : special working process control, e.x. Price Exception Report, Large order approval processing (amount over $100,000) and other abnormal event monitor.
  

The masculine is used in this publication without prejudice for the sake of conciseness.

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on reques.