Agency Account Strategist, Google Customer Solutions (English, Mandarin)

Jobinhalt

Google welcomes people with disabilities.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in sales, marketing or business analytics at an agency, technology, consulting or media company.
• Ability to speak and write in English and Mandarin Chinese fluently.
  
  

Preferred qualifications:

• Sales experience in a technology, advertising, media sales, and/or internet environment.
• Experience with Google Ads and YouTube account management, managing advertising, and/or media campaigns.
• Media experience across a variety of platforms (e.g., TV, Radio, Print, Sponsorship, etc.).
• Experience managing multiple accounts simultaneously while paying attention to detail.
• Ability to succeed in a rapidly changing environment and multitask.
• Excellent problem-solving, creative thinking, and analytical skills.
  
  

About The Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As the Google Customer Solutions (GCS) Agency Account Strategist, you will be part of our business team to work with agency partners to drive customer success, long-term business sustainability, and business growth. You will develop relationships with Account Managers at our agency partners, provide them with insightful market insights, business advice, product adoption recommendations, and identify opportunities.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Manage a portfolio of businesses by understanding growth drivers, identifying opportunities for growth, managing risks, and building quarterly plans for achievements.
• Drive customer growth by delivering outstanding customer experience and achieving customer business and marketing objectives.
• Own business process by driving customer outreach, business pitches, solution implementation, and performance evaluation.
• Work towards quarterly business and product growth goals.
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .