Customer Support Specialist

Job content

Title: Customer Support Specialist

Company: BCGAME

Working Location: 内湖

Employment Type: FULL TIME

Who We Are

Welcome to BCGame, the electric pulse of Tokyo’s crypto-gaming scene! We’re a vibrant and ambitious company driven by the electrifying synergy of gaming, blockchain, and cryptocurrency. We eat, sleep, and breathe pixels and private keys, and our hearts beat to the rhythm of both joystick jiggles and blockchain bounces.

We’re not just playing games, we’re making them, and in the process, we’re redefining what it means to have fun in the digital era. At BCGame, our playground is as vast as our ambitions, stretching from the bright lights of the USA to the historic landscapes of Europe, from our home turf in Japan to the bustling cities of Southeast Asia, and beyond.

Our workspace is a sandbox designed to spark your creativity and fuel your personal growth. Our mantra? Flexibility, adaptability, and collaboration. In essence, BCGame is more than a company; it’s a way of life. It’s about embracing challenges, celebrating wins, and reimagining what’s possible in the world of gaming. We’re on an extraordinary journey, and we’re looking for extraordinary people to join us.

Are you ready to Advance Beyond Ambition? Game on!

Responsibilities:

● The Customer Service Representative is responsible for providing timely and high-quality service to users, as well as collecting, analyzing, and understanding user needs and preferences. This includes but is not limited to:

● Handling user inquiries, complaints, and requests in a professional and efficient manner

● Collecting and analyzing user feedback to understand user needs.

● Planning and executing events and activities to enhance user engagement( and satisfaction)

● Managing and maintaining relationships with users, ensuring their needs and expectations are met.

● Collaborating with other teams to enhance the service satisfaction

● Other tasks assigned by the supervisor.

Requirements:

● Good oral and written English

● Strong data mindset and analytical skill

● Independent, proactive, self-motivating, resilient & accountable

● Excellent learning motivation, ability, communication, and presentation skills.

● Customer centric and innovation driven mindset

● Excellent knowledge in online customer engagement and growth methodology

● Proficient at professional documentation, analytics tools, project management

● Shift: 07:00 – 16:00 | 14:00 – 23:00 | 22:00 – 07:00

Why Join Us?

● We are made of Ubisoft, Tencent, Bitget, Google, Crypto.com..etc. With our passion in gaming, we continue to grow and offering tremendous career opportunities!

● We are an international company made up of people from various backgrounds and nationalities!

● We are a super-fast growing company in a competitive and ever-changing industry.

● And above all, we are passionate about what we are building altogether!

● We are aiming to spread to more than 30 countries this year!

Recruitment Process:

You will be contacted by our team within 72 hours of your application. Our recruitment process takes a maximum of 21 days from the first interview and you will be notified in case of success or failure.