Customer Service Representative

Job content

Please note that DuPont has announced the intended divestiture of a majority of its M&M business to Celanese Corporation. This includes the Engineering Polymers business; Vamac® & Hytrel® product lines; Microcircuit & Component Materials; and DuPont Teijin Films. The transaction is expected to close around the end of 2022, subject to customary closing conditions and regulatory approvals. At the time of closing, the candidate hired for this position is expected to become an employee of Celanese Corporation or its affiliate.

Role Purpose

The primary purpose of this position is to be the prime interface between DuPont and its customers for all customer service related activities. This position is accountable for ensuring that relevant customer needs and expectations are met through the efficient and timely handling of all customer orders, inquiries, questions, complaints and problems.

Responsibilities

Support order process and ensure the effective handling of all customer orders, include domestic and international, sample, credit etc. Enter orders accurately and on-time into transactional systems and subsequently monitor product and documentation to ensure customer needs are met. Work with trading operation team, logistics for import & export & local delivery. Liaise with internal and external parties as necessary for the efficient execution of shipments. Work closely with sales team to attain customer satisfaction through high-quality CSR service. Initiate and drive process and system improvements, in collaboration with business and adjacent departments, such as order fulfillment, demand and supply chain. Support Customer Service and business process initiatives to maximize efficiency and effectiveness. Work with sales team as well as direct accounts in achieving high-quality sales and order forecast. Play a key role in payment collection and L/C documentation. Identify areas for continuous improvement and implement change. Prepare and distribute assigned reports related to customer service area. Conduct analysis as required with timely follow-up. Efficiently handle inquiries from existing and potential customers. Maintain full compliance for SOX and any other control requirement. Support other business activities as required.

Qualification

Bachelor degree or above, with major in international trade, logistics etc. Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge is highly preferred. Strong interpersonal and communication skills to link different departments and deliver the result. Proactive and be able to work under pressure. Well organized and good documentation skills. Good English skills including speaking and writing. Good computer application skill, SAP experience is preferred

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

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