CS - DUV Global Support Center (GSC) Engineer - Flow & Temperature - Linkou

Job content

Introduction

In a nutshell

Location: Linkou, Taiwan

Team: Customer support

Work Experience: 4-9 years

Educational Background: Physics, Computer Science, Mathematics, Chemical Engineering, Materials Science, Mechanical Engineering, Electrical Engineering, Mechatronics, Other technical backgrounds

Travel: 25%

Remote Work: Partially

Time Type: Full time

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.

Role and responsibilities

Flow and Temperature Competency is responsible for system purging control (gas/water), power distribution and safety electrical components, and immersion hood stability.

F&T submodules include below:

• CT
• Electrical
• WI
• IH
• GF
• Defectivity
  
  

The ASML CS (Customer Support) organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Downtime of these systems is very expensive for our customers. To minimize those costs, the CS organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 24/7 support provided by teams located worldwide. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future. Local CS branches (Field Support) perform these tasks at the customers within their specific region. GSC is responsible for providing technical support to the local CS branches in order to maximize ASML tool performance.

A role as GSC engineer in the ASML CS organization consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging.

NPI (New Product Introduction) preparation:

• During the NPI phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. You will travel onsite during introduction phase support by delivering knowledge/escalation handling to the local organization.
  
  

Technical problem solving within competency:

• Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. On-site support is often required to solve the problem at the customer.
  
  

Another important task of a GSC engineer is to manage the (technical) escalation, secure that the right data is available and provide routine updates to management and stakeholders. Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future.

Education and experience

• Master’s or Bachelor’s Degree in technical science (Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent experience.
• 4+ years working experience is preferred for this vacancy.
  
  

Hands-on knowledge and experience with:

• MATLAB
• Python
• Viewing electrical layout and wiring diagrams
• SAP
  
  

Soft skill requirements:

• Strong communicator in English (both oral and written).
• Strong analytic capability and a pro-active initiating attitude.
• Flexible in working hours, travel and work environments.
• Independent.
• Team worker, good social skills, customer-oriented.
• Able to plan and set priorities.
  

Skills

• Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
  
  

To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
  

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

• Position will require traveling up to 30%.
• This position is located on-site in Wilton, CT. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation. A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
  
  

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee is occasionally required to move around the campus.
• The employee may occasionally lift and/or move up to 20 pounds.
• May require travel dependent on company needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can work under deadlines.
• The environment generally is moderate in temperature and noise level.
• Must be able to read and interpret data, information, and documents.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
  
  

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