Corporate Travel Consultant

Job content

Job Description

The Travel Consultant role is responsible for providing exceptional service and assistance with all (domestic & international) aspects of business travel requirements to our Corporate Travel Customers. Travel Consultants are expected to utilize their industry, product and destination knowledge to effectively and efficiently provide quotes and booking services to these travelers via email and phone. They need to be consultative when it comes to service and provide solutions on a customer’s first contact with American Express Global Business Travel.

Key Responsibilities

• Fulfill Customer’s Corporate Domestic & International travel requirements within defined travel polices through all streams of booking processes (phone, email)
• Analyze fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements
• Be trained across all travel tools available at American Express GBT including, but not limited to, Sabre, Great Call Experience, point of sale processing tools
• Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
• Ensure customer service levels are met
• Maintain productivity in line with KPIs, ensuring high quality error free transactions, maximize use of American Express Global Business Travel’s Preferred Supplier program
  
  

Location

Taiwan - Taipei City - Taipei

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