Client Experience Executive

Job content

Key Responsibilities:Client Experience

• Work alongside Client Experience Manager to plan, organize, and implement in-boutique events such as Art of Styling Moment, Collection Celebration, boutique re-opening and openings
• Assist Client Experience Manager to implement out of boutique collection events such as Private Viewing, Exclusive Preview, and support VIC team’s events (mainly Color dinner & Portrait)
• Support Client Experience Manager with production on façade animation and events related to such celebration
• Act as the coordinator/window for one-house events
  

Reporting

• Prepare event books draft
• Work with Client Insight Assistant Manager on collecting all post-event data to populate event books
• Produce quarterly competitor report to Regional event team
  

Budgeting & Cost Control

• Responsible for expenses control for in-boutique events
  

Role Specifications:Academic / Professional Qualifications

• University graduates or above, preferably major in Marketing, Digital marketing, Business administration, etc.
  

Work Experience

• Minimum 3 years work experience in event/experience planning and/or campaign management, preferably in luxury/fashion brands
• Previous experiences in event management, PR agency, hospitality/VIC concierge is a plus.
• Familiarity or prior experience in social & digital CRM is a plus
  

Required Competencies

• Detail-minded and meticulous in execution
• Excellent organizational skills- able to think structurally, logically and systematically
• Creative and able to think out of the box, with keen interest in learning and a strong sense of curiosity
• Flexible in handling ad hoc tasks with solution-driven mindset
• Excellent interpersonal and communication skills – must be a “people person”
• Self-motivated and independent but also a good team player
• Comfortable to work under pressure and multi-task under constantly evolving circumstances
• Solid grasps of both Chinese & English (spoken/written)
  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.