Brand Ambassador

Job content

Company Description

Canada Goose isn’t like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

Job Description

Store Financial Performance:

• Contribute to store’s overall target by achieving productivity standards
• Achieve or exceed personal sales targets that may vary depending on seasonality
  
  

Engagement:

• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Demonstrate values and behaviors consistent with Canada Goose’s culture
  
  

Operational Excellence:

• Compliant of store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transaction in compliant to company standards
• Ensure overall accuracy in inventory
• Ensure proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business
  
  

Customer Experience:

• Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
• Drive our Net Promoter Score (NPS)
  
  

YOU NEED TO BE…

• At least 2 years of retail experience, preferably in a customer focused environment
• Proven track record of successful store operations
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
• Strong organizational skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and interpersonal skills
• Self motivated, able to work independently and know when to seek guidance
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset
• Good command of English and Mandarin