Assistant, E-Commerce

Job content

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.YOUR MISSION:To support the ECom team on backend operations for the Puma online shops (Dotcom and marketplace platforms) in order to maximize commercial performance while providing the best customer experience at all stages of the customer journey.

• Operation
• To translate and to prepare/update products descriptions, event banner, picture & film (include arranging product shooting)
• Fulfilment/ Stock & Shipment
• To ensure that shops are adequately stocked as reflected in the system and confirm the report accuracy.
• To liaise as required with online shop consumer, platform and warehouses in order to resolve delivery issues
• To communicate to warehouses on any special requirements in relation to offers as necessary
• Customer Service
• To consult directly with consumer and platform to resolve any customer complaints or issues as necessary.
• Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive brand image in the customer’s mind and adhering to corporate terms & conditions.
• E-Commerce Operations Management
• Product Descriptions and Content Creation
  

Manage the branding and product in the online shops: Preparing the product information, including product detail description, new products copywriting & photo shooting (outsourcing) with correct image format / new products info details.

• Bulk Product Data Entry
  

Adding new products, deleting outdated products information from the site, tagging products that are out of stock, uploading product photos or migrating products to a new platform.

• Events and Campaign Preparation
  

Assisting ECom team with preparation work such as promotion and products content, copywriting, and banners

• Customer Service
  

Handling customer complaints and answering online products information.YOUR TALENT:

• E-commerce business relevant experience , candidates possess e-commerce retail background is definitely an advantage
• Demonstrate a good understanding of E-commerce platform in Taiwan
• A good collaborator with strong interpersonal/influencing skills.
• Able to work under high pressure independently and be flexible in working extended hours.
• Highly analytical and competent to manage sophisticated spreadsheet
• Highly organized, detail-oriented and focused on quality control and execution efficiency.
• Experience managing vendor relationships
  

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.