Asia Customer Quality Engineer

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Business Unit: Semiconductor & Assembly SolutionsDivision: SAS QualityBusiness OverviewMACDERMID ALPHA ELECTRONIC SOLUTIONSThrough the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ everchanging needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.Job PurposeResponsible and accountable for the Semiconductor and Assembly Solutions (SAS) Wafer Level Packaging (WLP) Business Unit Customer Quality program in the APAC region. The Asia Customer Quality Manager will effectively develop and implement procedures, systems, programs, and studies as part of the global Quality team to ensure world class customer quality for the WLP business unit. They will be the first point of contact in the region for any WLP customer quality engagements.Job Responsibilities

• Serve as the primary Quality point of contact in the APAC region overseeing all aspects for the customer quality function within WLP business unit
• Engages effectively with the global WLP BU (Damascene & wafer level packaging) Quality team to effectively and efficiently manage key customer relationships
• Fields, interprets, and manages external customer requests while engaging relevant internal stakeholders to effectively provide resolutions and continual Quality support
• Establish best-in-class procedures on customer expectation and relationship management, customer requirements, and customer excellence
• Partner with global Supply Chain teams, as well as the global Quality organization to drive customer quality KPIs, and enable customer excellence in the WLP business unit
• Contribute to a robust customer satisfaction monitoring program for WLP’s strategic customers
• Drive resolution of quality issues at customers. Facilitate and lead robust problem solving with the Supply Chain teams to ensure identification of the root cause and appropriate corrective actions are taken to prevent any recurrences
• Participate and support Product Development teams (with regards to customers) for their respective product or strategic accounts. Support the execution of product launches by being an active participant in efforts at strategic accounts.
• Communicate and manage Product & Process Change Notifications. Communicate samples and data requests related to these changes, and manage customer concerns throughout the process effectively
• Participate in audit activities for strategic customers partnering with local Supply Chain sites to lead to successful audit execution
• Support product evaluations and communication of technical data against defined key product performance specifications
• Understand customer quality and reliability requirements, use conditions of products to be developed for the inclusion into the APQP development process
• As an advocate for the customer, initiate quality reviews, identifying and enacting opportunities to improve quality with the customer and measuring improvements in quality as seen by the customer
• Familiar with ISO9001/IATF 16949 quality management standards

Requirements & Qualifications

• Equivalent of a Bachelor’s degree in business, engineering, or other scientific or technical discipline
• Typically, 7+ years of experience in Customer Management, or Quality roles

EEO StatementElement Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation