After Service Operation Manager

Job content

My Client is a world’s leading provider of cleaning technology.Key Responsibilities

• Takes the lead in transforming the After Sales Service into a revenue generating organisation
• Managing the entire Service Organisation. Primary task is to achieve strategic goals and to ensure that the Service Organisation is operating profitably and increasing service turnover
• Actively analyses the service requirements in your country of responsibility and expand the service networks via the establishment of The Company’s service centres, service points and/or appointment of service dealers whichever is appropriate

Key Requirements

• Prior experience in cleaning equipment or automotive or consumer electrical/electronic goods is necessary
• Require strong communication skills to deal with customers and dealers on escalated complaints
• Proficiency in written and spoken English is a must