Account Manager

Job content

The Account Manager, (AM) at Maktar USA Region enables Maktar to better serve Strategic and Enterprise clients by applying obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider and various retail partners. The AM drives both revenue and client satisfaction.

The AM is a core member of the USA Regional team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and delivering strong collaboration partnerships, support team/resource utilization, and consistent excellence in execution of core tasks, account transitions, and client account health.

Responsibilities

• Shared culture of diversity and respect: Continue to create deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering awareness and growth through an inclusive environment.
• Strong client relationships and account health: Own the day-to-day management for newly onboarded & existing clients. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Client Plan.
• Pursue optimizations to deliver quota expectations: Analyze and share data insights to influence client optimization strategies to drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool client tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients.
• Collaborative and high-performing account team: Ensure timely and proactive management of client escalations by effectively leveraging internal partner network to resolve day-to-day technical and account escalations and revenue blockers. Work closely with Maktar USA team to submit actionable feedback on product, tools and processes through relevant channels.
• Continuous business learning and professional growth: Continually strengthen your expertise, take personal accountability for your career and personal development.

Qualifications

Job Requirements: Education, Key Experiences, Knowledge, Skills and Abilities:

• Minimum 3 years’ digital media search engine marketing, sales and service experience required.
• Bachelor’s degree or related experience.
• Self-starter and able to work independently under pressure.
• Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines.
• Proven ability to understand client needs, create and deliver customized, data-driven client-focused pitches and solutions.
• Effectively navigate through ambiguity and complexities related to client management.
• Talented in using data to influence via engaging presentations and clear written communications.
• Solid knowledge of the search industry, trends, and clients’ needs.
• Passion for technology as an enabler for client and company growth.
• Ability to travel depending on needs.
• English efficiency is a must, and basic Chinese understanding is preferred.